Help Center
789ib Frequently Asked Questions
Find detailed answers to your questions about deposits, withdrawals, betting, casino, VIP, and responsible gambling — all in one place.
Welcome to 789ib. This FAQ page has been created so you get the right information at every step — from opening an account and making deposits to understanding betting, enjoying the live casino, and accessing VIP benefits. If you cannot find the answer to a question here, our 24/7 live chat support is always by your side.
Payments How to Make a Deposit
Log in to 789ib, go to the "Deposit" section, and select bKash. Make the payment from your bKash app to the merchant number shown on screen. Enter the transaction ID and amount and submit — your account balance will usually be updated within a few minutes. The minimum deposit amount is ৳100.
789ib does not charge any deposit fee. However, mobile financial service providers — such as bKash, Nagad, or Rocket — may apply a small service charge according to their own policies. Check the relevant app to confirm that charge.
Yes, Nagad is fully supported. On the deposit page, select "Nagad", make the payment to the number shown using the Nagad app or USSD (*167#), and enter the transaction ID in the form. The minimum deposit starts from ৳100. Once the correct details are submitted, the balance is added quickly.
Sometimes a few minutes' delay can occur due to network lag. Note down the transaction ID, payment amount, and time, then contact our 24/7 live chat or email [email protected]. The team will verify and resolve it promptly.
The minimum deposit at 789ib is ৳100, which is the same across all methods — bKash, Nagad, Rocket, and Upay. For withdrawals, the minimum amount is ৳500. Withdrawals are generally processed within 1 hour.
Sports Betting BPL & International Matches
Yes, live in-play betting is available. While a match is in progress, you can bet on over/under, next wicket, or runs in the next over markets. Odds update continuously, so make your decisions at the right moment.
Decimal odds represent how much you get back for every unit staked, including your original stake. For example, odds of 2.50 mean a ৳100 bet returns ৳250 if you win (profit of ৳150). Odds of 1.80 mean a ৳100 bet returns ৳180. The higher the odds, the greater the risk and the greater the potential reward.
If a match is declared a "no-result" due to unforeseen reasons (rain, pitch issues, or not being decided by the Duckworth-Lewis method, etc.), the full stake is generally refunded. However, conditions may differ for specific markets, so read the rules before placing a bet.
For BPL and international T20 or ODI matches, markets typically available include match winner, top batsman, top bowler, total runs (over/under), first wicket mode, number of sixes, and toss winner. For example, in a Bangladesh vs India match you can place a bet on the "Will Bangladesh win?" market.
An accumulator or "acca" means placing multiple bets together on a single slip. Each set of odds is multiplied together, so the potential winnings can be much higher. However, if any one bet loses, the entire slip is void. Build your accumulator with a clear understanding of the risk.
Gaming Casino & Table Games
Absolutely. 789ib's live casino is fully mobile-friendly. Open the site in a smartphone or tablet browser, log in, and go to the Live Casino section. No app download is needed — with a good internet connection you can play with real dealers.
Teen Patti is a South Asian classic played with three cards. Each player receives three cards and the hand with the highest value or a specific combination wins. In Andar Bahar, a central card is shown, then you bet on which side — left (Andar) or right (Bahar) — a card of the same value will appear. Simple rules, fast rounds.
In roulette, a wheel is spun and the slot where the ball lands is the result. You can bet on a specific number, a group of numbers (1–18 or 19–36), a colour (red or black), or odd/even numbers. The more specific the bet, the higher the reward but the lower the chance of winning — keep that in mind when you play.
In Baccarat, the side — Player or Banker — whose hand total is closest to 9 wins. 10, Jack, Queen, and King have a value of zero; Ace has a value of 1. If the total exceeds two digits, the left digit is dropped (e.g. 15 = 5). You can bet on Player, Banker, or Tie.
Responsibility Responsible Play
Some warning signs are: betting beyond your budget, repeatedly playing to recover lost money, hiding your gambling from family or friends, giving up work or sleep to spend time gambling, and being unable to stop playing. If you notice these signs, take a break and seek help.
Yes. As part of responsible gambling, you can set a daily, weekly, or monthly deposit limit. Using this tool makes it easier to stay within your budget. Let our support team know and they will help you set it up.
If you want a temporary break, use the cooling-off option — your account will be restricted for a set number of days. For a longer break, activate self-exclusion, which will make your account completely inactive for a defined period. Contact live chat or [email protected] for either option.
789ib is for those aged 21 and above only. Necessary information may be requested at the time of registration to verify age. Opening an account or placing bets by minors is strictly prohibited.
Rewards Program VIP Benefits
VIP members receive weekly cashback, personal support, and priority access to special promotions. Moving up to higher tiers increases the cashback rate and unlocks exclusive offers. It is 789ib's way of showing appreciation to long-term regular players.
789ib has three VIP tiers:
Bronze: up to 0.3% weekly cashback.
Silver: up to 0.5% weekly cashback.
Gold: up to 0.8% weekly cashback.
Each tier can be earned based on active play.
Bronze: up to 0.3% weekly cashback.
Silver: up to 0.5% weekly cashback.
Gold: up to 0.8% weekly cashback.
Each tier can be earned based on active play.
Each week, a set percentage of your total bets is returned as cashback according to your VIP tier. This cashback is credited directly to your account balance and is generally processed at the start of each week. Speak to the support team for specific timelines and conditions.
VIP tier progression depends mainly on your regular and active participation. The more you play and the more consistent you are, the faster you can advance to the next tier. Contact 789ib support for specific criteria — the team can review your account and advise you.
VIP cashback and the welcome bonus are two separate benefits. As a new member, you receive a 120% bonus on your first deposit up to ৳15,000 (wagering requirement is 15x the bonus amount). Alongside this, continued regular play earns you VIP membership and allows you to enjoy weekly cashback.
Have more questions? We are always ready to help
Our support team responds in Bengali and English 24 hours a day, 7 days a week.
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